Pay Per View
If you have purchased a stream or video that has not been working due to problems caused by the filming team/club/organisation, just let us know and we will get you a code to watch another upcoming game.
If the game is cancelled or not filmed at all, you can either get a code for an upcoming game or apply for a full refund.
All Access
If you have purchased an All Access pass and a game/stream which is included in the pass has problems, you can apply for a code to another game on Solidsport. If you, due to this, want to cancel your purchase of an All Access pass, the pass cannot be used anymore. If used for other streams, the refund cannot be issued.
Subscription
If a game/ stream included in your subscription has problems, you can apply for a voucher code which gives you access to any chosen stream on Solidsport. If you would rather cancel your subscription, you can apply for a refund. The subscription cannot be used anymore or the refund cannot be issued.